The Jira Service Desk is now launching for the external and internal members of OpenPEPPOL.
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The following Workflow is used
For the request type:
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The following Workflow is used
Please find relevant documentation here:
External guide: Guide explaining how the service desk the service desk request should be created for each request type. The guide can be downloaded here: https://openpeppol.atlassian.net/wiki/download/attachments/357171349/OpenPEPPOL_JiraServiceDesk_UserGuide_v1.0.pdf?api=v2
Internal PKI guide: Guide explaining the full PKI issuing process from Jira with emphasis on the responsibility of OO, The PEPPOL Authority and the certificate administrator: OO Internal Service desk guide: Guide explaining how all the request types are handled in the service desk. How they are moved to CC Jira projects according to their nature or handled directly in the service desk: The guide can be downloaded here: https://openpeppol.atlassian.net/wiki/download/attachments/369098758/OpenPEPPOL_JiraServiceDesk_PKIProcess_v1.0.pdf?api=v2