The Jira Service Desk is now launching for the external and internal members of OpenPEPPOL.

Members may request the following issue types using the Jira Service Desk:

PKI Certificate issuing – if you need a new certificate or renewal of an existing certificate (v2 and v3)

Requesting a change (RFC) – if you have identified an area that needs a change (BIS specs, validation etc.)

Reporting a Bug – If you have identified a Bug and need it fixed

Requesting general support – If you have general questions or need help related to PEPPOL

Reporting a compliance issue – If you are experiencing compliance issues (ex. receiving invalid schematron files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.).

The workflows used in the Service Desk are all standard Atlassian workflows.

For the request types:

PKI Certificate issuing

Requesting a change (RFC)

Reporting a compliance issuue

The following Workflow is used

For the request type:

Reporting a Bug

Requesting general support

The following Workflow is used

Please find relevant documentation here:

External guide: Guide explaining how the service desk the service desk request should be created for each request type. The guide can be downloaded here: https://openpeppol.atlassian.net/wiki/download/attachments/357171349/OpenPEPPOL_JiraServiceDesk_UserGuide_v1.0.pdf?api=v2

Internal PKI guide: Guide explaining the full PKI issuing process from Jira with emphasis on the responsibility of OO, The PEPPOL Authority and the certificate administrator: https://openpeppol.atlassian.net/wiki/download/attachments/369098758/OpenPEPPOL_JiraServiceDesk_PKIProcess_v1.0.pdf?api=v2