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External guide: Guide explaining how the service desk the service desk request should be created for each request type. The guide can be downloaded here: https://openpeppol.atlassian.net/wiki/download/attachments/357171349/OpenPEPPOL_JiraServiceDesk_UserGuide_v1.0.pdf?api=v2

Internal PKI guide: Guide explaining the full PKI issuing process from Jira with emphasis on the responsibility of OO, The PEPPOL Authority and the certificate administrator: https://openpeppol.atlassian.net/wiki/download/attachments/369098758/OpenPEPPOL_JiraServiceDesk_PKIProcess_v1.0.pdf?api=v2