Many suppliers wonder about the status of their invoice. This is a legitimate concern, and the Mercurius Portal was actually designed to address it. Thanks to the Mercurius Portal, any supplier can easily track-and-trace the reception of his documents by the customer, as well as the business response (approval of the document) by the customer. The present article describes how it works in practice, illustrated with typical screenshots.
In order to retrieve documents on the Mercurius portal, it is however necessary that the supplier in the document in question is identified by the (Belgian) CBE number and not the VAT number. Foreign companies also fall under this exception. If you wish to obtain the status of such an invoice, please contact your customer directly. |
It takes 2 to 4 simple steps, depending on the level of details you are interested in:
If you get error messages (for instance, "Sorry, you are not registered as company legal representative or billing officer. Therefore you cannot use this site. ... "), please refer to the separate procedure, How get access to Mercurius portal?, that explains how to get access.
Details on how using Mercurius for track-and-trace can be found here.
Remarks:
NB: We only perform this service for production. For test, please use our Test Document Lookup facility.
To access more information about the invoice, click on the corresponding line in the list. The Mercurius portal will display the invoice details page. Here is a screenshot from a typical invoice details page:
Legend:
From the invoice details page, you can access additional technical information - typically, to trace what exact message was received, at what moment, when it was transferred to the customer... To access the message details page, click on the link close to the label "Related Messages" - as highlighted on the screenshot above, number 3. Notice that sometimes there are several messages. For instance, one for the invoice, one for an attachment, one for a customer response, one when the message was resubmitted, ... .
When the message arrives on Mercurius, it gets 3 possible timestamps:
The Mercurius portal will display the invoice details page. Here is a screenshot from a typical message details page when the message is ready for download (has arrived on Mercurius):
How does a document go to the status "processed" or "rejected"? This status change is the result of a "response message" sent by the customer. This response does not only affect the document status on the Mercurius Portal. It is also transmitted back to the supplier (the same way as the suppliers sends an invoice, he receives a response). So, depending on your own IT tools, you as a supplier can automate the processing of the responses. For more information, please discuss this with your IT solution provider. |
See also Questions about the status of my invoice.
If you still have questions or experience problems with the proposed steps, you can still contact the Mercurius Service Desk by filling in the assistance request form.