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80% of the support questions relate to the access to the Mercurius Portal. The present FAQ provides the information needed to get access, or understand limitations that may impair accessibility (non-belgian citizens or companies). It is structured in 4 sections, each section addressing a specific pattern: |
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I am an administrator or manager, or fulfill a function that makes me legal representative of the company.
Normal scenario:
In this case you should have immediate access to the Mercurius portal, as representative of the company. This means you can immediately (1°) view all invoices sent to the government (* ) and (2°) send an invoice to the government (https://digital.belgium.be/e-invoicing/PeppolSearch.html) using the web form available in the portal.
(* ) if your company has not yet sent any invoice, the list of invoices that is displayed, is empty.
Abnormal scenario:
If, after logging in to the Mercurius portal, you get the message "Sorry, you have no authorization for a business. Therefore you can not use this site. For more information, please consult CSAM" (* ) : this means that your function is not registered in the CBE. You can check this by surfing on the CBE Public search interface (http://kbopub.economie.fgov.be/kbopub/zoeknummerform.html?lang=en ):
- enter your enterprise number (alternatively, select "new search by name" and type the exact name of your company)
- the web site will return the page with the company data. Go to the section, "legal functions". Your name is probably not listed, as it should.
In that case, go (back) to the "home" section of the CBE Public search interface. At the right side of the screen,it displays a text box containing instructions to follow to regularize your enterprise data. You can also contact the CBE-cell for more specific support. Email and telephone are available at http://kbopub.economie.fgov.be/kbopub/glossarium.html
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Sorry, your eID card is not linked to any company. Please find more information on https://www.csam.be/en/index.html |
I am not a legal representative of the company, but I am in charge of outgoing invoices to the government for the company.
Therefore I need to access the site.
If you do not have no a valid legal function in within the company, you will not have access to the website and you must get an authorization from your company, before your can access Mercurius Portal in the name of the company.
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- We assume that you don't know if your company has a chief access manager appointed, and that you don't know who to ask in your company. (this is not an exceptional situation)
- Go to the link above
- Fill in your enterprise number and click next.. The site displays your company name and address.
- Click next again.
- The application informs you that your company is already registered in the system, and a Chief Access Manager is already appointed. In that case you have 2 options to identify who he/she is:
- Ask your company legal representative(s). He/she should know, because he/she is the only one able to appoint the companies Chief Access Manager
- Call the CSAM helpdesk and ask them: https://www.csam.be/en/contact.html
- Once you know who is your Chief Access Manager, proceed to step 3
- If, instead, the application prompts you to fill in data for the person that will take the Chief Access Manager role, then go to step 2
- The application informs you that your company is already registered in the system, and a Chief Access Manager is already appointed. In that case you have 2 options to identify who he/she is:
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will receive the following error message as below. You must obtain authorisation from the company before you can access the Mercurius portal on its behalf.
Brief explanation
You take the next 2 steps:
Step 1 : You request access via the form "Role request : Invoicing responsible ".
Step 2 : The (Main) Access Manager of your company will be notified of the role request via email, with a link to the role request.
After approval of the role request by the access manager, the requester receives a confirmation email and the Invoicing Manager has immediate access to the Mercurius portal.
Detailed explanation
You request access via the form "Role request : Invoicing responsible ".
After submitting the Role Request form, the screen confirming the Role Request appears.
This screen offers you the possibility to save a copy of the confirmation of the role request on which all data of the applicant and the respective company are mentioned.
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If no action is taken within a reasonable period of time by the Access Manager or the Legal representative on the Role Request, it is recommended that the Role Requestor contacts the Access Manager or the legal representative. |
I need to represent several companies. is it possible?
Yes:
As Legal Representative this is automatic. You will see immediately all invoices of all companies you legally represent provided your enterprise data in the CBE are correct and be able to send invoices for all of them.
As Billing Officer each company you represent must appoint you the role billing officer, following the procedure documented at I am not a legal representative of the company, but I am in charge of outgoing invoices to the government for the company. Therefore I need to access the site.
Selection on company is possible after login in Mercurius.
I am representing a non-Belgian company. How do i get access?
Access to Mercurius is based on enterprise data available through Crossroads Bank for Enterprises (CBE) in Belgium ( http://kbopub.economie.fgov.be/kbopub/zoeknummerform.html?lang=en ). Keeping this in mind, enterprises not registered in CBE cannot have access to the Mercurius portal. This is however only in a small numbers of cases a problem, since most of the suppliers to the government have regular activities in Belgium and therefore should be registered in CBE.
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Remark: to be able to send invoices to public entities, access to the Mercurius portal is not necessary. Public entities adhere the European interoperability framework PEPPOL. This framework consists of a transnational transport infrastructure. More than 200 Access Points are available all over Europe. ICT companies develop global solutions based on this interoperability framework and transport infrastructure. A list of available Access points can be found at https://peppol.eu/who-is-who/peppol-certified-aps/. More information on PEPPOL in Belgium can be found at Belgian PEPPOL Authority.