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80% of the support questions relate to the access to the Mercurius Portal. The present FAQ provides the information needed to get access, or understand limitations that may impair accessibility (non-belgian citizens or companies). It is structured in 4 sections, each section addressing a specific pattern: |
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I am an administrator or manager, or fulfill a function that makes me legal representative of the company.
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If no action is taken within a reasonable period of time by the Access Manager or the Legal representative on the Role Request, it is recommended that the Role Requestor contacts the Access Manager or the legal representative. |
I need to represent several companies. is it possible?
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As Billing Officer each company you represent must appoint you the role billing officer, following the procedure documented at I am not a legal representative of the company, but I am in charge of outgoing invoices to the government for the company. Therefore I need to access the site.
Selection on company is possible after login in Mercurius.
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Remark: to be able to send invoices to public entities, access to the Mercurius portal is not necessary. Public entities adhere the European interoperability framework PEPPOL. This framework consists of a transnational transport infrastructure. More than 200 Access Points are available all over Europe. ICT companies develop global solutions based on this interoperability framework and transport infrastructure. A list of available Access points can be found at https://peppol.eu/who-is-who/peppol-certified-aps/. More information on PEPPOL in Belgium can be found at Belgian PEPPOL Authority.