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Step 1. Log in to the Mercurius Portal
If you get error messages (for instance, "Sorry, you are not registered as company legal representative or billing officer. Therefore you cannot use this site. ... "), please refer to the separate procedure, How get access to Mercurius portal?, that explains how to get access.
Step 2. On the screen you should see the list of invoices you sent
Details on how using Mercurius for track-and-trace can be found here.
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- If you can't find the invoice you are looking for, then use our online assistance request form to ask for support. Please communicate the following information :
- transmissionMessageID
- invoiceNumber
- enterprise number of the receiver
- enterprise number of the sender
- transmissionTime
NB: We only perform this service for production. For test, please use our Test Document Lookup facility.
Step 3. (Optional) click on the invoice line.
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