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WORK IN PROGRESS - Some links may not work properly - Thank you for your comprehension.

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Was my invoice duly received by the customer? What is the status?

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• step 1. Log in to the Mercurius Portal
• step 2. on the screen you should see the list of invoices you sent
• step 3. (optional) click on the invoice line.
• step 4. (optional) click on the message details

step 1. Log in to the Mercurius Portal

If you get error messages (for instance, "Sorry, you are not registered as company legal representative or billing officer. Therefore you cannot use this site. ... "), please refer to the separate procedure,  How get access to Mercurius portal?, that explains how to get access.

step 2. on the screen you should see the list of invoices you sent

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• If you can't find the invoice you are looking for, then use our online assistance request form to ask for support. Please communicate the following information :
  • transmissionMessageID
  • invoiceNumber
  • enterprise number of the receiver
  • enterprise number of the sender
  • transmissionTime

NB: We only perform this service for production. For test, please use our Test Document Lookup facility.

step 3. (optional) click on the invoice line.

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important information about the status of the invoice
How does a document go to the status "processed" or "rejected"? This status change is the result of a "response message" sent by the customer. This response does not only affect the document status on the Mercurius Portal. It is also transmitted back to the supplier (the same way as the suppliers sends an invoice, he receives a response). So, depending on your own IT tools, you as a supplier can automate the processing of the responses. For more information, please discuss this with your IT solution provider.
See also Questions about the status of my invoice.