Jira Service Management

{"xsrfToken":"BFGK-7CYH-HRP9-OMYH_ec61caa36fa1206bbaf80c5eba99a01a6fc5e9fa_lout","branding":{"id":"1","key":"peppol","name":"Peppol Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"peppol","projectId":10304,"serviceDeskId":1,"name":"Peppol Service Desk","description":"<p>Welcome! You can raise an Peppol Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"15","name":"Compliance Issue","descriptionHtml":"<p>If you are experiencing compliance issues(ex. receiving schematron Invalid files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","callToAction":"Compliance Issue","introHtml":"<p>If you are experiencing compliance issues (receiving Invalid schematron files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","icon":10634,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[1],"key":""},{"id":"12","name":"General support","descriptionHtml":"","callToAction":"General support","introHtml":"<p>Need support or have a question related to OpenPeppol or the Peppol Network?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[1],"key":""},{"id":"13","name":"PKI Certificate Request (Remember mandatory attachments)","descriptionHtml":"<p>To acquire certificates for your Access Point or SMP, please choose this request type:<br> You MUST attach a copy of your signed Peppol Service Provider Agreement <br> You must attach a recent copy of your business registration document with every PKI request. (the business registration document is a document verifying that you are registered as a company in your country and it must not be more than three months old).</p>","callToAction":"PKI Certificate Request (Remember mandatory attachments)","introHtml":"<p>You MUST attach a copy of your signed Peppol Service Provider Agreement <br> You must attach a recent copy of your business registration document with every PKI request. (the business registration document is a document verifying that you are registered as a company in your country and it must not be more than three months old).</p>","icon":10638,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us if you are experiencing problems or found issues or errors related to the Peppol Network and Peppol specifications</p>","icon":10610,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[1],"key":""},{"id":"10","name":"Request for Change (RFC)","descriptionHtml":"<p>PLEASE READ THIS: Any RFC to OpenPeppol needs to accompanied by a detailed description of the RFC. So please download the official Peppol RFC template: <a href=\"http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx</a> fill it out and attach to this request under the Attachment field</p>","callToAction":"Request for Change (RFC)","introHtml":"<p>Any suggestions for changes and improvements related to the Peppol document specifications, validation artifacts and e-Delivery Network specifications</p>","icon":10632,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[1],"key":""},{"id":"16","name":"Test and Onboarding","descriptionHtml":"","callToAction":"Test and Onboarding","introHtml":"<p>If you have completed the AS4 onboarding test to become a certified Peppol Access Point provider, please submit your test report along with all other mandatory information needed for this request type. The OpenPeppol Operating Office will review your report, verify your test, and inform you about the next steps.</p>","icon":10621,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[1],"key":""},{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help in your work with OpenPEPPOL?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"9","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"<p>Test</p>","icon":10432,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"2":[9],"1":[16,13,10,12,5,15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PEPPOL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":10,"projectId":10304,"form":{"name":"Request for Change (RFC)","descriptionHtml":"<p>PLEASE READ THIS: Any RFC to OpenPeppol needs to accompanied by a detailed description of the RFC. So please download the official Peppol RFC template: <a href=\"http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx</a> fill it out and attach to this request under the Attachment field</p>","callToAction":"Request for Change (RFC)","intro":"<p>Any suggestions for changes and improvements related to the Peppol document specifications, validation artifacts and e-Delivery Network specifications</p>","instructions":"<p>PLEASE READ THIS: Any RFC to OpenPeppol needs to accompanied by a detailed description of the RFC. So please download the official Peppol RFC template: <a href=\"http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx</a> fill it out and attach to this request under the Attachment field</p>","icon":10632,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please give the request an appropriate title","descriptionHtml":"<p>Please give the request an appropriate title</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10205","fieldConfigId":"10406","label":"Requester name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10206","fieldConfigId":"10407","label":"Requester Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10207","fieldConfigId":"10408","label":"PEPPOL Authority","description":"Please select your PEPPOL Authority (PA), if you currently belong to one","descriptionHtml":"<p>Please select your PEPPOL Authority (PA), if you currently belong to one</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10149","label":"KoSIT (Germany)","selected":false,"children":[]},{"value":"10100","label":"AGID (Italy)","selected":false,"children":[]},{"value":"10102","label":"ERST (Denmark)","selected":false,"children":[]},{"value":"10103","label":"DFØ (Norway)","selected":false,"children":[]},{"value":"10104","label":"Digg (Sweden)","selected":false,"children":[]},{"value":"10105","label":"BOSA (Belgium)","selected":false,"children":[]},{"value":"10106","label":"NHS (UK)","selected":false,"children":[]},{"value":"10109","label":"OpenPEPPOL AISBL","selected":false,"children":[]},{"value":"10147","label":"Office of Government Procurement (Ireland)","selected":false,"children":[]},{"value":"10148","label":"IMDA (Singapore)","selected":false,"children":[]},{"value":"10154","label":"ATO (Australia)","selected":false,"children":[]},{"value":"10155","label":"MBIE (New Zealand)","selected":false,"children":[]},{"value":"10157","label":"NPA (Netherlands)","selected":false,"children":[]},{"value":"10158","label":"Digital Agency (Japan)","selected":false,"children":[]},{"value":"10159","label":"GSIS (Greece)","selected":false,"children":[]},{"value":"10160","label":"FJS (Iceland)","selected":false,"children":[]},{"value":"10161","label":"MRiT (Poland)","selected":false,"children":[]},{"value":"10163","label":"eSPap (Portugal)","selected":false,"children":[]},{"value":"10270","label":" Finland State Treasury (Finland)","selected":false,"children":[]},{"value":"10121","label":"Dont know","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide a higlevel description of the RFC. Remember to fill out the RFC template and attach it to this request","descriptionHtml":"<p>Please provide a higlevel description of the RFC. Remember to fill out the RFC template and attach it to this request</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Please set a priority for the request if possible","descriptionHtml":"<p>Please set a priority for the request if possible</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide the filled out RFC template here. The RFC template can be downloaded here: http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx","descriptionHtml":"<p>Please provide the filled out RFC template here. The RFC template can be downloaded here: <a href=\"http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx</a></p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2023-02-04T05:29:33+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjc4NjRiMC04NTcyLTQ3NDktYmRkMS05YTVjZWRkMTNiOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NzU0ODk3NzMsIm5iZiI6MTY3NTQ4ODU3M30.TXg4QuzFgP-KGttC0jQS2kALrfmLGgtZGo7KZBXHqeI","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"f27864b0-8572-4749-bdd1-9a5cedd13b91","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}