Service Desk

{"xsrfToken":"BFGK-7CYH-HRP9-OMYH_3be269ba500b88c4cc8231c0272976a74d2f3ea1_lout","branding":{"id":"1","key":"peppol","name":"Peppol Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"peppol","projectId":10304,"serviceDeskId":1,"name":"Peppol Service Desk","description":"<p>Welcome! You can raise an Peppol Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"9","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"<p>Test</p>","icon":10432,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help in your work with OpenPEPPOL?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10606","groups":[],"key":""},{"id":"12","name":"General support","descriptionHtml":"","callToAction":"General support","introHtml":"<p>Need support or have a question related to PEPPOL?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10606","groups":[1],"key":""},{"id":"15","name":"Compliance Issue","descriptionHtml":"<p>If you are experiencing compliance issues(ex. receiving schematron Invalid files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","callToAction":"Compliance Issue","introHtml":"<p>If you are experiencing compliance issues (receiving Invalid schematron files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","icon":10634,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10634","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us if you are experiencing problems</p>","icon":10610,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10610","groups":[1],"key":""},{"id":"10","name":"Request for Change (RFC)","descriptionHtml":"","callToAction":"Request for Change (RFC)","introHtml":"<p>Any suggestions for changes and improvements related to the PEPPOL document specifications, validation artifacts and e-Delivery Network</p>","icon":10632,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10632","groups":[1],"key":""},{"id":"16","name":"Test and Onboarding","descriptionHtml":"","callToAction":"Test and Onboarding","introHtml":"<p>If you have completed the onboarding test to become a PEPPOL Access Point provider, please submit your test report along with all other mandatory information needed for this request type. The OpenPEPPOL Operating Office will review your report, verify your test, and inform you and your PEPPOL Authority if you have successfully passed the test.</p>","icon":10621,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10621","groups":[1],"key":""},{"id":"13","name":"PKI Certificate Request - PLEASE READ THE DESCRIPTION FIRST","descriptionHtml":"<p><a href=\"https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority</a></p>","callToAction":"PKI Certificate Request - PLEASE READ THE DESCRIPTION FIRST","introHtml":"<p>To acquire certificates for your Access Point or SMP, please choose this request type and you MUST attach an up-to-date signed ANNEX 1 and a copy of your company registration with every PKI request. (this is NOT your OpenPEPPOL membership but a document verifying that you are registered as a company in your country).<br> If there are changes to your ANNEX 1 you can download a new template that you can update and attach to your request at: <a href=\"https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority</a><br> Note: If you have had any changes in your ANNEX 1 since you signed with your PA make sure your PA has the updated ANNEX 1 before submitting your request</p>","icon":10638,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10638","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"2":[9],"1":[16,13,10,12,5,15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PEPPOL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":13,"projectId":10304,"form":{"name":"PKI Certificate Request - PLEASE READ THE DESCRIPTION FIRST","descriptionHtml":"<p><a href=\"https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority\" class=\"external-link\" rel=\"nofollow noreferrer\">https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority</a></p>","callToAction":"PKI Certificate Request - PLEASE READ THE DESCRIPTION FIRST","intro":"<p>To acquire certificates for your Access Point or SMP, please choose this request type and you MUST attach an up-to-date signed ANNEX 1 and a copy of your company registration with every PKI request. (this is NOT your OpenPEPPOL membership but a document verifying that you are registered as a company in your country).<br/>\nIf there are changes to your ANNEX 1 you can download a new template that you can update and attach to your request at: <a href=\"https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority\" class=\"external-link\" rel=\"nofollow noreferrer\">https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority</a><br/>\nNote: If you have had any changes in your ANNEX 1 since you signed with your PA make sure your PA has the updated ANNEX 1 before submitting your request</p>","instructions":"<p><a href=\"https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority\" class=\"external-link\" rel=\"nofollow noreferrer\">https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority</a></p>","icon":10638,"iconUrl":"https://openpeppol.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10638","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Short summary for the request (Ex: \"New test certificates for company xxx\")","descriptionHtml":"<p>Short summary for the request (Ex: \"New test certificates for company xxx\")</p>","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10205","fieldConfigId":"10406","label":"Requester name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10206","fieldConfigId":"10407","label":"Requester Company","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10209","fieldConfigId":"10410","label":"Certificate retriever Email (Must match section 4.6 in ANNEX 1) ","description":"Please fill in the Email address of the certificate requester. 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MUST match the cellphone number in ANNEX 1.</p>","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10207","fieldConfigId":"10408","label":"PEPPOL Authority","description":"Please state your PEPPOL Authority who will be responsible for approving the certificate request","descriptionHtml":"<p>Please state your PEPPOL Authority who will be responsible for approving the certificate request</p>","required":true,"displayed":true,"values":[{"value":"10149","label":"KoSIT (Germany)","selected":false,"children":[]},{"value":"10100","label":"AGID (Italy)","selected":false,"children":[]},{"value":"10102","label":"ERST (Denmark)","selected":false,"children":[]},{"value":"10103","label":"DIFI (Norway)","selected":false,"children":[]},{"value":"10104","label":"DIGG (Sweden)","selected":false,"children":[]},{"value":"10105","label":"BOSA (Belgium)","selected":false,"children":[]},{"value":"10106","label":"NHS (UK)","selected":false,"children":[]},{"value":"10107","label":"PEF (Poland)","selected":false,"children":[]},{"value":"10109","label":"OpenPEPPOL AISBL","selected":false,"children":[]},{"value":"10147","label":"Office og Government Procurement (Ireland)","selected":false,"children":[]},{"value":"10148","label":"IMDA (Singapore)","selected":false,"children":[]},{"value":"10154","label":"ATO (Australia)","selected":false,"children":[]},{"value":"10155","label":"MBIE (New Zealand)","selected":false,"children":[]},{"value":"10157","label":"MoI (Netherlands)","selected":false,"children":[]},{"value":"10121","label":"Dont know","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","fieldId":"customfield_10208","fieldConfigId":"10409","label":"PEPPOL Area / Components","description":"Always select PKI Certificate Issuing","descriptionHtml":"<p>Always select PKI Certificate Issuing</p>","required":true,"displayed":true,"values":[{"value":"10110","label":"PRACC (PreAward) Ex: e-Tendering, e-Catalogue","selected":false,"children":[]},{"value":"10111","label":"POACC (PostAward) Ex: e-Ordering, e-Invoicing","selected":false,"children":[]},{"value":"10112","label":"TICC (e-Delivery Nework issues) ","selected":false,"children":[]},{"value":"10113","label":"PKI Certificate Issuing","selected":false,"children":[]},{"value":"10119","label":"Agreement Framework ( Ex: Suggested changes to TIA or other agreements)","selected":false,"children":[]},{"value":"10126","label":"PEPPOL Directory","selected":false,"children":[]},{"value":"10127","label":"Tools and Applications (Ex: Website, Jira, Confluence, Navision)","selected":false,"children":[]},{"value":"10120","label":"Dont know","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","fieldId":"customfield_10230","fieldConfigId":"10435","label":"Certificate Business Domain","description":"Please select the appropriate business domain. If you are not a Pre-Award service provider you should be default choose the postaward business domain","descriptionHtml":"<p>Please select the appropriate business domain. If you are not a Pre-Award service provider you should be default choose the postaward business domain</p>","required":true,"displayed":true,"values":[{"value":"10150","label":"Post-Award business domain (Invoice, Orders etc.)","selected":false,"children":[]},{"value":"10151","label":"Pre-Award business domain (eTenders, prequalification)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10222","fieldConfigId":"10426","label":"Certificate Purpose","description":"Please indicate whether you are requesting a test, prod or both types of PEPPOL certificates","descriptionHtml":"<p>Please indicate whether you are requesting a test, prod or both types of PEPPOL certificates</p>","required":true,"displayed":true,"values":[{"value":"10137","label":"Test","selected":false,"children":[]},{"value":"10138","label":"Production","selected":false,"children":[]},{"value":"10139","label":"Test and Production","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10223","fieldConfigId":"10427","label":"Certificate Type","description":"Please indicate whether you are requesting certificates for an AP, SMP or both","descriptionHtml":"<p>Please indicate whether you are requesting certificates for an AP, SMP or both</p>","required":true,"displayed":true,"values":[{"value":"10140","label":"AP","selected":false,"children":[]},{"value":"10141","label":"SMP","selected":false,"children":[]},{"value":"10142","label":"AP and SMP","selected":false,"children":[]},{"value":"10153","label":"ASiC Signing (e-tendering/PreAward)","selected":false,"children":[]},{"value":"10156","label":"AP and \tASiC Signing (e-tendering/PreAward)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10224","fieldConfigId":"10428","label":"New Certificate or Renewal","description":"Please indicate whether are renewing an existing certificate or requesting a new","descriptionHtml":"<p>Please indicate whether are renewing an existing certificate or requesting a new</p>","required":true,"displayed":true,"values":[{"value":"10143","label":"New","selected":false,"children":[]},{"value":"10144","label":"Renewal","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","fieldId":"customfield_10214","fieldConfigId":"10415","label":"Expiration Date (If you selected renewal please state when your old certificate expires)","description":"If you selected renewal please state the expiration date of the certificate","descriptionHtml":"<p>If you selected renewal please state the expiration date of the certificate</p>","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"MANDATORY Annex 1 and Business registration document (Attach your Annex 1 and business registration document on every PKI request you do) Your PKI request will be invalid if you dont attach these two documents","description":"You MUST provide and updated Annex 1 document and a recent copy of your business registration document before the certificate request proces can begin. You can find a link to the Annex 1 document templates for each PEPPOL Authority through the link provided at the top of this page. Your PKI request will be invalid if you dont attach these two documents!","descriptionHtml":"<p>You MUST provide and updated Annex 1 document and a recent copy of your business registration document before the certificate request proces can begin. You can find a link to the Annex 1 document templates for each PEPPOL Authority through the link provided at the top of this page. Your PKI request will be invalid if you dont attach these two documents!</p>","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/13","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/13","calendarParams":{"firstDay":0,"date":"2020-10-29T14:08:19+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjc4NjRiMC04NTcyLTQ3NDktYmRkMS05YTVjZWRkMTNiOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MDM5ODE2OTksIm5iZiI6MTYwMzk4MDQzOX0.FZ1S3MvO7Gt07U0veHBNqRsxzt0chs1vpDxEOzgDRdQ","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"f27864b0-8572-4749-bdd1-9a5cedd13b91","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}