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As explained in the Mercurius section = of the page "e-inv= oicing strategy of the Belgian public sector", the Mercurius platform a= cts as a central "electronic mail-room" for all Belgian public sect= or entities. the pages "Me= rcurius for the private sector" and "Mercurius for the public sector" provide more specific infor= mation applicable to their respective target audience.
This page focuses on the Mercurius Portal, an online tool providing access =
to the same information to both sender and receiver representatives, so bot=
h correspondents can track and trace reception and processing of th=
eir e-invoices, centrally and consistently, for all their document=
s. This tool gives access to both real e-invoices and test e-invoices. Last=
but not least, this tool includes an online web-form for suppliers t=
o submit their e-invoices manually. It was added to accommodate the possibl=
e lack of IT solutions to transmit e-invoices automatically and cost-effect=
ively - the Government strongly recommends all enterprises to look =
after real e-Invoicing tools, so that the manual submission of invoices is =
skipped, for it is the condition for reaping the benefits of e-inv=
oicing.
This page is also the help section of the Mercurius Portal. It consists = in the following sections:
There are several target groups:
You need to use your eID, and you need to have a valid representation of= the legal entities for which you want to act.
If you have specific questions on the use of the site, don't hesitate to= generate an issue on online assistance request.
Generally, all your questions regarding business processing should be ad= dressed to your business contact, probably the procurement officer of the c= ustomer entity. In parallel, notice that the site offers you access to info= rmation regarding your flow of invoices. Besides, the procurement officer o= f your customer entity also has access to this information (ie, his flow&nb= sp; of incoming invoices). This is of great help in the communication about= common invoices.
Here are practical explanations about the features of the site:
Other articles about this subject:
Not all governmental entities are ready to receive invoices. If your cus= tomer does not appear in the customer selection list/search field, then it = is probably not yet ready. Please contact your customer's procurement respo= nsible. Tip: to be certain about the official name of your customer ask its enterp= rise number and look for the corresponding official name on Crossroads Bank for Enterprises (CBE)
This applies only to occasional suppliers, who have no machine-to-machin= e invoicing flows in place. The first time you use the site, the name of yo= ur company is not recorded. So the site only knows your enterprise number. = If you create a new invoice, then the first time you must enter the company= name in the corresponding field. From then on, the site will use this info= rmation instead of the enterprise number, in the suppliers selection list.<= /p>
Please visit eid.belgium.be. This site contains= all the information required to install and use the eID. If you still have= issues then please fill in our online assistance request form.
It means that the site has not found a link between you and a legal enti= ty ( a company or public administration). Please refer to 'What do I need to access and use the site?= '
As stated in section "What do I need to access and use the site?= "', only authorized individuals can send invoices and consult invoicing= flows on behalf of companies (legal entities). The usual way to holding su= ch an authorization is being a legal function holder, duly recorded in the = CBE. The CBE Public Search site allows you to control the list of such func= tions: Crossroads Bank for= Enterprises (CBE).
The other option is to use the eGOV roles management system. This system= is available for all legal entities. It gives them the possibility to assi= gn and revoke roles to their employees (or subcontractors), to perform admi= nistrative duties online on their behalf, in eGOV applications (such as the= Mercurius web site). However, to be able to use it, a chief access manager= must be designated by a legal function holder. Optionally, the chief acces= s manager can appoint a (local) access manager for the domain "Finance". If= there is no chief access manager for your company, or if you don't know hi= m, then you must first contact CSAM to know the person in charge of this re= sponsibility, or initiate the assignment of a chief access manager. Th= ese managers will be able to designate billing officers for their enterpris= e, using the tool My eGov role management).
The following article discusses how to access the Mercurius Portal in a = practical and comprehensive way: "How get access to Mercurius port= al?"
Electronic invoicing, as any electronic exchange flow, can be very easy = or very tricky. Therefore Mercurius exists in two operating modes:
If you still have questions after going through this FAQ list, then plea=
se fill in our=
online assistance request form. Our support staff will h=
andle your request. Please be aware that providing correct, detailed and sp=
ecific information makes user support much more efficient.