Jira Service Management

{"xsrfToken":"BFGK-7CYH-HRP9-OMYH_196d3acb097aeca0d72be4071ef7e28f879a786e_lout","branding":{"id":"1","key":"peppol","name":"Peppol Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"peppol","projectId":10304,"serviceDeskId":1,"name":"Peppol Service Desk","description":"<p>Welcome! You can raise an Peppol Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"9","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"<p>Test</p>","icon":10432,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help in your work with OpenPEPPOL?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"12","name":"General support","descriptionHtml":"","callToAction":"General support","introHtml":"<p>Need support or have a question related to PEPPOL?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[1],"key":""},{"id":"15","name":"Compliance Issue","descriptionHtml":"<p>If you are experiencing compliance issues(ex. receiving schematron Invalid files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","callToAction":"Compliance Issue","introHtml":"<p>If you are experiencing compliance issues (receiving Invalid schematron files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","icon":10634,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us if you are experiencing problems</p>","icon":10610,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[1],"key":""},{"id":"16","name":"Test and Onboarding","descriptionHtml":"","callToAction":"Test and Onboarding","introHtml":"<p>If you have completed the onboarding test to become a PEPPOL Access Point provider, please submit your test report along with all other mandatory information needed for this request type. The OpenPEPPOL Operating Office will review your report, verify your test, and inform you and your PEPPOL Authority if you have successfully passed the test.</p>","icon":10621,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[1],"key":""},{"id":"13","name":"PKI Certificate Request - PLEASE READ THE DESCRIPTION FIRST","descriptionHtml":"<p><a href=\"https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority</a></p>","callToAction":"PKI Certificate Request - PLEASE READ THE DESCRIPTION FIRST","introHtml":"<p>To acquire certificates for your Access Point or SMP, please choose this request type and you MUST attach an up-to-date signed ANNEX 1 and a copy of your company registration with every PKI request. (this is NOT your OpenPEPPOL membership but a document verifying that you are registered as a company in your country).<br> If there are changes to your ANNEX 1 you can download a new template that you can update and attach to your request at: <a href=\"https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openpeppol.atlassian.net/wiki/spaces/Public/pages/142376989/Annex+1+Templates+-+by+PEPPOL+Authority</a><br> Note: If you have had any changes in your ANNEX 1 since you signed with your PA make sure your PA has the updated ANNEX 1 before submitting your request</p>","icon":10638,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[1],"key":""},{"id":"10","name":"Request for Change (RFC)","descriptionHtml":"<p>PLEASE READ THIS: Any RFC to OpenPeppol needs to accompanied by a detailed description of the RFC. So please download the official Peppol RFC template: <a href=\"http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://peppol.eu/wp-content/uploads/2022/04/RFC-Template.docx</a> fill it out and attach to this request under the Attachment field</p>","callToAction":"Request for Change (RFC)","introHtml":"<p>Any suggestions for changes and improvements related to the Peppol document specifications, validation artifacts and e-Delivery Network specifications</p>","icon":10632,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"2":[9],"1":[16,13,10,12,5,15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PEPPOL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":12,"projectId":10304,"form":{"name":"General support","descriptionHtml":"","callToAction":"General support","intro":"<p>Need support or have a question related to PEPPOL?</p>","instructions":"","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please give the support request an appropriate title","descriptionHtml":"<p>Please give the support request an appropriate title</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10205","fieldConfigId":"10406","label":"Requester name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10206","fieldConfigId":"10407","label":"Requester Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10207","fieldConfigId":"10408","label":"PEPPOL Authority","description":"Please select your PEPPOL Authority (PA), if you currently belong to one","descriptionHtml":"<p>Please select your PEPPOL Authority (PA), if you currently belong to one</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10149","label":"KoSIT (Germany)","selected":false,"children":[]},{"value":"10100","label":"AGID (Italy)","selected":false,"children":[]},{"value":"10102","label":"ERST (Denmark)","selected":false,"children":[]},{"value":"10103","label":"DFØ (Norway)","selected":false,"children":[]},{"value":"10104","label":"DIGG (Sweden)","selected":false,"children":[]},{"value":"10105","label":"BOSA (Belgium)","selected":false,"children":[]},{"value":"10106","label":"NHS (UK)","selected":false,"children":[]},{"value":"10109","label":"OpenPEPPOL AISBL","selected":false,"children":[]},{"value":"10147","label":"Office of Government Procurement (Ireland)","selected":false,"children":[]},{"value":"10148","label":"IMDA (Singapore)","selected":false,"children":[]},{"value":"10154","label":"ATO (Australia)","selected":false,"children":[]},{"value":"10155","label":"MBIE (New Zealand)","selected":false,"children":[]},{"value":"10157","label":"NPA (Netherlands)","selected":false,"children":[]},{"value":"10158","label":"Digital Agency (Japan)","selected":false,"children":[]},{"value":"10159","label":"GSIS (Greece)","selected":false,"children":[]},{"value":"10160","label":"FJS (Iceland)","selected":false,"children":[]},{"value":"10161","label":"MRiT (Poland)","selected":false,"children":[]},{"value":"10163","label":"eSPap (Portugal)","selected":false,"children":[]},{"value":"10121","label":"Dont know","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10208","fieldConfigId":"10409","label":"PEPPOL Area / Components","description":"Please select the appropriate area within PEPPOL that youre request is related to.","descriptionHtml":"<p>Please select the appropriate area within PEPPOL that youre request is related to.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"PRACC (PreAward) Ex: e-Tendering, e-Catalogue","selected":false,"children":[]},{"value":"10111","label":"POACC (PostAward) Ex: e-Ordering, e-Invoicing","selected":false,"children":[]},{"value":"10112","label":"TICC (e-Delivery Nework issues) ","selected":false,"children":[]},{"value":"10113","label":"PKI Certificate Issuing","selected":false,"children":[]},{"value":"10119","label":"Agreement Framework ( Ex: Suggested changes to TIA or other agreements)","selected":false,"children":[]},{"value":"10126","label":"PEPPOL Directory","selected":false,"children":[]},{"value":"10127","label":"Tools and Applications (Ex: Website, Jira, Confluence, Navision)","selected":false,"children":[]},{"value":"10162","label":"Software vendor requests","selected":false,"children":[]},{"value":"10120","label":"Dont know","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide a description of the support request","descriptionHtml":"<p>Please provide a description of the support request</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide any helpful attachments if needed","descriptionHtml":"<p>Please provide any helpful attachments if needed</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2022-05-24T03:01:52+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjc4NjRiMC04NTcyLTQ3NDktYmRkMS05YTVjZWRkMTNiOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NTMzNTg5MTIsIm5iZiI6MTY1MzM1NzY1Mn0.R2c-BZBbecSLY-_NsxSmL3HtsHtfRAxG9fnlpRhgzH8","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"f27864b0-8572-4749-bdd1-9a5cedd13b91","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}