Welcome! You can raise an Peppol Service Desk request from the options provided.
General support
Need support or have a question related to OpenPeppol or the Peppol Network?
Required fields are marked with an asterisk*
{"xsrfToken":"4ecd999e876781ae63caa2d14bae54f92b77de30_lout","branding":{"id":"1","key":"peppol","name":"Peppol Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1866a1","headerLinkHoverBGColor":"#1866a1","headerBadgeColor":"#1866a1"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"peppol","projectId":10304,"serviceDeskId":1,"name":"Peppol Service Desk","description":"<p>Welcome! You can raise an Peppol Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"15","name":"Compliance Issue","descriptionHtml":"<p>If you are experiencing compliance issues(ex. receiving schematron Invalid files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","callToAction":"Compliance Issue","introHtml":"<p>If you are experiencing compliance issues (receiving Invalid schematron files from a sending Access Point or problems related to the actual exchange process – missing MDNs etc.)</p>","icon":10634,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[1],"key":""},{"id":"72","name":"eB2B Domain Sign-Up Form","descriptionHtml":"","callToAction":"eB2B Domain Sign-Up Form","introHtml":"<p>Sign-Up Form eB2B Domain</p>","icon":10738,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[1],"key":""},{"id":"12","name":"General support","descriptionHtml":"","callToAction":"General support","introHtml":"<p>Need support or have a question related to OpenPeppol or the Peppol Network?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[1],"key":""},{"id":"35","name":"International Test and Onboarding (Malaysia)","descriptionHtml":"","callToAction":"International Test and Onboarding (Malaysia)","introHtml":"<p>If you have completed the PINT test, please submit your test report along with all other mandatory information needed for this request type. The OpenPeppol Operating Office will review your report, verify your test, and inform you about the next steps.</p>","icon":10774,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10774","groups":[1],"key":""},{"id":"13","name":"PKI Certificate Request (Remember mandatory attachments)","descriptionHtml":"<p>To acquire certificates for your Access Point or SMP, please choose this request type:<br> You MUST attach a copy of your signed Peppol Service Provider Agreement <br> You must attach a recent copy of your business registration document with every PKI request. (the business registration document is a document verifying that you are registered as a company in your country and it must not be more than three months old).</p>","callToAction":"PKI Certificate Request (Remember mandatory attachments)","introHtml":"<p>For Production certificates you MUST attach a copy of your signed (by both parties, member and Peppol Authority) Peppol Service Provider Agreement and you MUST attach a recent copy of your business registration document with every PKI request. (the business registration document is a document verifying that you are registered as a company in your country and it must not be more than three months old).<br> For Test certificates you MUST attach a recent copy of your business registration document with every PKI request. (the business registration document is a document verifying that you are registered as a company in your country and it must not be more than three months old). For Test certificates you MUST either attach a signed (by both parties, member and Peppol Authority) Peppol Service Provider Agreement or a signed Peppol Member form if you don't have a signed Peppol Service Provider agreement yet</p>","icon":10638,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us if you are experiencing problems or found issues or errors related to the Peppol Network and Peppol specifications</p>","icon":10610,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[1],"key":""},{"id":"10","name":"Request for Change (RFC)","descriptionHtml":"<p>PLEASE READ THIS: Any RFC to OpenPeppol needs to be accompanied by a detailed description of the RFC. So please download the official Peppol template<br> RFC : <a href=\"https://openpeppol.atlassian.net/wiki/download/attachments/357171349/RFC-Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openpeppol.atlassian.net/wiki/download/attachments/357171349/RFC-Template.docx</a><br> Extended Use: <a href=\"https://openpeppol.atlassian.net/wiki/download/attachments/357171349/Attachment-A-Extended-Use.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openpeppol.atlassian.net/wiki/download/attachments/357171349/Attachment-A-Extended-Use.docx</a><br> fill it out and attach to this request under the Attachment field</p>","callToAction":"Request for Change (RFC)","introHtml":"<p>Any suggestions for changes and improvements related to the Peppol document specifications, validation artifacts and e-Delivery Network specifications</p>","icon":10632,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[1],"key":""},{"id":"16","name":"Test and Onboarding","descriptionHtml":"","callToAction":"Test and Onboarding","introHtml":"<p>If you have completed the AS4 onboarding test to become a certified Peppol Access Point provider, please submit your test report along with all other mandatory information needed for this request type. The OpenPeppol Operating Office will review your report, verify your test, and inform you about the next steps.</p>","icon":10621,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[1],"key":""},{"id":"33","name":"French-POC Certificate Request","descriptionHtml":"","callToAction":"French-POC Certificate Request","introHtml":"<p>This is exclusively certificates for the Service Providers participating in the French POC</p>","icon":10738,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[],"key":""},{"id":"53","name":"Report a bug(Development)","descriptionHtml":"","callToAction":"Report a bug(Development)","introHtml":"<p>Tell us if you are experiencing problems or found issues or errors related to the Peppol Network and Peppol specifications</p>","icon":10774,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10774","groups":[],"key":""},{"id":"34","name":"Request for Change (RFC) ( Demo for Development )","descriptionHtml":"","callToAction":"Request for Change (RFC) ( Demo for Development )","introHtml":"<p>Any suggestions for changes and improvements related to the Peppol document specifications, validation artifacts and e-Delivery Network specifications</p>","icon":10765,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10765","groups":[],"key":""},{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help in your work with OpenPEPPOL?</p>","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"9","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"<p>Test</p>","icon":10432,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"8":[34],"2":[9],"1":[16,35,13,10,12,5,15,72]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"229f6785-6221-3764-9a4e-849f7174dafe","appLinkName":"","appLinkUrl":"","spaceKey":"PKB","spaceName":"Peppol Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PEPPOL","serviceDeskId":1,"kbLinkDomainURLs":["https://openpeppol.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PEPPOL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjc4NjRiMC04NTcyLTQ3NDktYmRkMS05YTVjZWRkMTNiOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMzU3NjIsIm5iZiI6MTc1MjMzNDU2Mn0.D5jRXhujsmZPp0neYePAh-yiHFSCV9td0M2HaEJsaKc","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"f27864b0-8572-4749-bdd1-9a5cedd13b91","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":10304,"issueType":{"id":"10200","name":"Support"},"form":{"name":"General support","descriptionHtml":"","callToAction":"General support","intro":"<p>Need support or have a question related to OpenPeppol or the Peppol Network?</p>","instructions":"","icon":10606,"iconUrl":"https://openpeppol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please give the support request an appropriate title","descriptionHtml":"<p>Please give the support request an appropriate title</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10205","fieldConfigId":"10406","label":"Requester name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10206","fieldConfigId":"10407","label":"Requester Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10207","fieldConfigId":"10408","label":"Peppol Authority","description":"Please select your Peppol Authority (PA), if you currently belong to one","descriptionHtml":"<p>Please select your Peppol Authority (PA), if you currently belong to one</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10149","label":"KoSIT (Germany)","selected":false,"children":[]},{"value":"10100","label":"AGID (Italy)","selected":false,"children":[]},{"value":"10102","label":"ERST (Denmark)","selected":false,"children":[]},{"value":"10103","label":"DFØ (Norway)","selected":false,"children":[]},{"value":"10104","label":"Digg (Sweden)","selected":false,"children":[]},{"value":"10105","label":"BOSA (Belgium)","selected":false,"children":[]},{"value":"10106","label":"NHS (UK)","selected":false,"children":[]},{"value":"10109","label":"OpenPeppol AISBL","selected":false,"children":[]},{"value":"10147","label":"Office of Government Procurement (Ireland)","selected":false,"children":[]},{"value":"10148","label":"IMDA (Singapore)","selected":false,"children":[]},{"value":"10154","label":"ATO (Australia)","selected":false,"children":[]},{"value":"10155","label":"MBIE (New Zealand)","selected":false,"children":[]},{"value":"10157","label":"NPA (Netherlands)","selected":false,"children":[]},{"value":"10158","label":"Digital Agency (Japan)","selected":false,"children":[]},{"value":"10159","label":"GSIS (Greece)","selected":false,"children":[]},{"value":"10160","label":"FJS (Iceland)","selected":false,"children":[]},{"value":"10161","label":"MRiT (Poland)","selected":false,"children":[]},{"value":"10163","label":"eSPap (Portugal)","selected":false,"children":[]},{"value":"10270","label":" Finland State Treasury (Finland)","selected":false,"children":[]},{"value":"10121","label":"Dont know","selected":true,"children":[]},{"value":"10281","label":"MDEC(Malaysia)","selected":false,"children":[]},{"value":"10285","label":"Ministry for digitalisation (Luxembourg)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10208","fieldConfigId":"10409","label":"Peppol Area / Components","description":"Please select the appropriate area within Peppol that youre request is related to.","descriptionHtml":"<p>Please select the appropriate area within Peppol that youre request is related to.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"PRACC (PreAward) Ex: e-Tendering, e-Catalogue","selected":false,"children":[]},{"value":"10111","label":"POACC (PostAward) Ex: e-Ordering, e-Invoicing","selected":false,"children":[]},{"value":"10112","label":"TICC (e-Delivery Nework issues) ","selected":false,"children":[]},{"value":"10113","label":"PKI Certificate Issuing","selected":false,"children":[]},{"value":"10119","label":"Agreement Framework ( Ex: Suggested changes to TIA or other agreements)","selected":false,"children":[]},{"value":"10126","label":"Peppol Directory","selected":false,"children":[]},{"value":"10127","label":"Tools and Applications (Ex: Website, Jira, Confluence, Navision)","selected":false,"children":[]},{"value":"10162","label":"Software vendor requests","selected":false,"children":[]},{"value":"10284","label":"LoC. - Logistics Community","selected":false,"children":[]},{"value":"10120","label":"Dont know","selected":true,"children":[]},{"value":"10290","label":"eB2B (Enhanced B2B Domain)","selected":false,"children":[]},{"value":"10294","label":"France CMB","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide a description of the support request","descriptionHtml":"<p>Please provide a description of the support request</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide any helpful attachments if needed","descriptionHtml":"<p>Please provide any helpful attachments if needed</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2025-07-12T16:36:02+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"229f6785-6221-3764-9a4e-849f7174dafe","appLinkName":"","appLinkUrl":"","spaceKey":"PKB","spaceName":"Peppol Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PEPPOL","serviceDeskId":1,"kbLinkDomainURLs":["https://openpeppol.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjc4NjRiMC04NTcyLTQ3NDktYmRkMS05YTVjZWRkMTNiOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMzU3NjIsIm5iZiI6MTc1MjMzNDU2Mn0.D5jRXhujsmZPp0neYePAh-yiHFSCV9td0M2HaEJsaKc","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"f27864b0-8572-4749-bdd1-9a5cedd13b91","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}